Returns & Refunds
Returns & Refunds
At Little Leaf, we want you to love your purchase. If something isn't right, we're here to help.
Change of Mind
If you change your mind, you may return unused items within 14 days of receiving your order.
To be eligible for a return, products must:
- Be unused and in their original condition.
- Be returned in their original packaging.
- Include proof of purchase.
Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.
Faulty or Damaged Items
We carefully inspect every order before it leaves us. However, if your item arrives damaged or you believe it has a manufacturing fault, please contact us within 7 days of receiving your order.
Email us at hello@littleleafeco.co.nz and include:
- Your order number.
- A description of the issue.
- Photos of the product.
If the item is confirmed to be faulty, we'll arrange a replacement, repair or refund in accordance with the New Zealand Consumer Guarantees Act.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed back to your original payment method.
Please allow 3–5 business days for your bank or payment provider to process the refund.
Exchanges
If you'd like a different colour or product, please contact us. We'll do our best to help, subject to stock availability.
Contact Us
If you have any questions about returns or refunds, we'd love to hear from you.
hello@littleleafeco.co.nz